Organisation

What is a Freshworks Organization and how does it work?
The Organization or Org feature gives you centralized control over all your Freshworks accounts and agents. Central to the Freshworks Platform is ...
Mon, 12 Jul, 2021 at 9:33 AM
How is an Organization created?
Whenever you sign up for any product from the Freshworks suite, we automatically create a new Organization and generate a unique Organization URL.   You ca...
Mon, 12 Jul, 2021 at 9:33 AM
How can I move products under different organizations under one?
Method 1: 1. Log in to any Freshworks product account that is linked to your primary Organization. 2. Click on the Freshworks Switcher icon ...
Mon, 12 Jul, 2021 at 9:33 AM
What happens when I request to import an account from another Organization?
An approval email is sent to the Account's Organization Admin. Once they approve this movement, the account will be successfully moved to your Organ...
Mon, 12 Jul, 2021 at 9:33 AM
What are the impacts after I move an account to my Organization?
Migrating from one organization to another has an impact on: Agents Agents will become a part of the new Organization  Log in and passwords The logi...
Mon, 12 Jul, 2021 at 9:33 AM
Why should I move an account to an Organization?
To integrate all your Freshworks accounts and seamlessly switch between them using Freshworks switcher To use a single authentication method for logging i...
Thu, 16 Jul, 2020 at 4:55 PM
What is Org URL?
When you sign-up for a Freshworks product, we auto-generate an Org URL for your Organization based on your signup data and our proprietary domain generation...
Mon, 12 Jul, 2021 at 9:33 AM
How do I find out my Org URL ?
If you are logged in, the Org URL can be found in the switcher pane. 1. Click on the Freshworks Switcher, located at the bottom of the sidebar to the le...
Mon, 12 Jul, 2021 at 9:33 AM
How can I change my Org URL
If you are the Org Admin of the Organization, you can change the Org URL. Here’s how! Log in using your Org URL (e.g. yourcompany.freshworks.com).  On ...
Thu, 16 Jul, 2020 at 4:56 PM
Changes to the Freshworks switcher with the release of Organisation feature
Freshworks Organisation enables a centralised control over all your accounts and users. With this release, there are a few changes to the behaviour of the F...
Thu, 16 Jul, 2020 at 4:57 PM