Organisation

What is a Freshworks Organization and how does it work?
The Organization or Org feature gives you centralized control over all your accounts and agents. Central to the Freshworks Platform is our concept of ...
Thu, 16 Jul, 2020 at 4:50 PM
How is an Organization created?
Whenever you sign up for any of our Freshworks suite of products, we automatically create a new Organization and generate a unique organization URL for yo...
Thu, 16 Jul, 2020 at 4:52 PM
My accounts are created under different Organizations, how can I merge all to one?
Method 1: 1. Login to any of your existing Freshworks product part of the organisation to which you wish to merge the Freshping account. 2. Click on th...
Thu, 16 Jul, 2020 at 4:53 PM
What happens when I request to import an account from another Organization?
An approval email is sent to the Organization admin of the account you have requested to import. Once he/she approves this movement of account across the ...
Thu, 16 Jul, 2020 at 4:54 PM
What are the impacts after I move an account to my Organisation?
Once the account is merged into an Organisation, it cannot be reversed. Agents who are already part of the Organization will be activated by default and the...
Thu, 16 Jul, 2020 at 4:54 PM
Why should I move an account to an Organization?
To integrate all your Freshworks accounts and seamlessly switch between them using Freshworks switcher To use a single authentication method for logging i...
Thu, 16 Jul, 2020 at 4:55 PM
What is Org URL?
When you first sign-up for a Freshworks product, we auto-generate an Org URL for your Organization based on your signup data and our proprietary domain gene...
Thu, 16 Jul, 2020 at 4:55 PM
How do I find out my Org URL ?
If you are logged in, the Org URL can be found in the switcher pane when you click on the Freshworks Switcher.
Thu, 16 Jul, 2020 at 4:56 PM
How can I change my Org URL
If you are the Org Admin of the Organization, you can change the Org URL. Here’s how! Log in using your Org URL (e.g. yourcompany.freshworks.com).  On ...
Thu, 16 Jul, 2020 at 4:56 PM
Will there be any change to my existing product accounts?
There is no change to any of your existing product accounts. You can continue to use your product accounts in the same manner that you have been using until...
Thu, 16 Jul, 2020 at 4:57 PM