Only Org Admins can provide Admin access to other users. Here's how to do it:

  • Log in to any product associated with your Organization and click on the Freshworks Switcher (represented by nine dots in varying colors, arranged in a square shape) at the bottom left.
  • Click on your Org URL, to open the Ord Dashboard and click the 'Users' icon on the left sidebar to get a list of users who are part of the organization.
  • Click on the user who you want to make as the Org Admin.
  • You will be able to see the current role of the user and an edit symbol next to it. Click on it and change the user type. 

If you need further assistance, write to with your queries. We're more than happy to help.